Frequently Asked Questions
How does Puzzles of Color work with the artists?
We care about art and the Artists. We work with artists to achieve a mutually beneficial relationship to promote and sustain each other. Check out our Artists of Color page to learn more about the Artist.
How do I preserve my puzzle?
Our puzzles are sized to fit in standard frames so that the images can be enjoyed for years to come! Once you complete your puzzle, you will need to glue the pieces together for framing. Watch Our Tutorial
Simply remember these few tips before framing your puzzle, and you should be all set:
Double check that the frame can accommodate the puzzle’s thickness. Our puzzles are 1.9mm thick.Use a rolling pin to flatten all the pieces out.Choose a puzzle-saving glue with a low water content.
What payment methods do you accept?
We accept all major credit cards.
The puzzle I want is sold out. What do I do?
If you would like a puzzle that is sold out, please provide your email address for updates on restocking.
What if I’m interested in placing a large order?
We’d love to help! To purchase puzzles for a special project or occasion, contact us at firstname.lastname@example.org.
Shipping & Returns
Where do you ship?
We currently ship to most countries around the world. Please allow for extended shipping time frames due to delays caused by COVID-19, particularly for international orders.
International buyers, please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what additional costs you may incur prior to completing your purchase.
How much does shipping cost?
We provide free shipping in the United States for orders over $100. International shipping rates vary and will be displayed at checkout. All shipping fees are nonrefundable if the item has shipped.
Do you ship to P.O. Boxes?
Where is my order?
We make every effort to fulfill your order within 3-5 days of receipt. Orders received on holidays will be shipped within the following three business days. For tracking, please follow the link in your shipping confirmation email.
What's your return policy?
To return an item, please complete our online Return Request Form.
You may return your order within 15 calendar days from the date of delivery for a refund or exchange. All returns are sent at the expense of the buyer. Additional shipping charges will apply to all exchanges, and must be paid for upfront before the exchanged item(s) can be shipped. All returned merchandise must be in their original unused condition. Any scratched, altered, blemished or broken items will not be accepted for a refund or exchange, unless the damage occurred during the original shipment, or the item(s) were faulty due to fabrication error. Shipping and handling fees are not refundable on returns.
Refunds on returned items will be processed and issued to the original form of payment. We will credit your account upon receipt and inspection of returned merchandise. Please allow 7-15 business days to view this transaction in your account.