Frequently Asked Questions

General

How does Puzzles of Color work with the artists?

We care about art and the Artists. We work with artists to achieve a mutually beneficial relationship to promote and sustain each other. Check out our Artists of Color page to learn more about the Artist.

How do I preserve my puzzle?

Our puzzles are sized to fit in standard frames so that the images can be enjoyed for years to come! Once you complete your puzzle, you will need to glue the pieces together for framing. Watch Our Tutorial

Simply remember these few tips before framing your puzzle, and you should be all set:

  • Double check that the frame can accommodate the puzzle’s thickness. Our puzzles are 1.9mm thick.
  • Use a rolling pin to flatten all the pieces out.
  • Choose a puzzle-saving glue with a low water content.
  • Always use acid-free materials.
  • Mount your puzzle on wax paper for added stability.

Orders

What payment methods do you accept?

We accept all major credit cards.

The puzzle I want is sold out. What do I do?

If you would like a puzzle that is sold out, please provide your email address for updates on restocking.

What if I’m interested in placing a large order?

We’d love to help! To purchase puzzles for a special project or occasion, contact us at info@puzzlesofcolor.com.

Shipping & Returns

Where do you ship?

We currently ship to most countries around the world. Please allow for extended shipping time frames due to delays caused by COVID-19, particularly for international orders.

International buyers, please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what additional costs you may incur prior to completing your purchase.

How much does shipping cost?

We provide free shipping in the United States for orders over $100. International shipping rates vary and will be displayed at checkout. All shipping fees are nonrefundable if the item has shipped.

Do you ship to P.O. Boxes?

Yes!

Where is my order?

We make every effort to ship your order within 1-2 days of receipt. Orders received on holidays will be shipped within the following three business days. For tracking, please follow the link in your shipping confirmation email.

What if my item is lost or stolen?

If your item has been marked as "delivered" but has not arrived, please allow a few additional business days for it to show up. Packages are frequently scanned as "delivered" when in fact they are still en route.

Please note that Puzzles of Color is unable to replace lost or stolen items. Be sure to use the correct mailing address and track your shipment to reduce the risk of errors. We will file a claim on your behalf in the case that there are issues with your delivery, but we recommend that you also reach out directly to the courier to file a claim for your package in the event that it is lost.

What's your return policy?

Returns and exchanges allowed within 20 days of receipt. Please email info@puzzlesofcolor.com for return authorization. Returns must be in unused condition with all labels still attached. Returns that adhere to our Return Policy will be refunded the purchase price [minus shipping].



[Customer is responsible for return shipping and we suggest return via trackable common carrier].

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