Our Commitment to Your Privacy

At Puzzles of Color, we believe trust is just as important as creativity. We collect only the information we need to provide our products and services, communicate with you, and improve your experience.

We do not sell or rent your personal information. When we share information with trusted service providers, it's only so they can help us process orders, deliver products, communicate with you, analyze our website, or otherwise operate our business.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you visit our website, purchase our products, subscribe to our communications, or use our services.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

This may include:

• Name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment information (processed securely by our payment providers—we do not store complete payment card information)
  
• Order history
  
• Customer service communications
  
• Marketing preferences
  

If you create a customer account through Shop App or Shop Pay, account-related information is managed through those services.

Information Collected Automatically

When you visit our website, we may automatically collect information such as:

• IP address
  
• Browser type
  
• Device information
  
• Pages viewed
  
• Time spent on our website
  
• Referring website
  
• General location information derived from your IP address
  

This information helps us improve our website and better understand how customers use our services.

How We Use Your Information

We use your information to:

• Process and fulfill orders
  
• Provide customer support
  
• Send order confirmations and shipping updates
  
• Communicate about products, promotions, and company news (if you've opted in)
  
• Send SMS marketing messages (if you've consented)
  
• Improve our website, products, and customer experience
  
• Prevent fraud and maintain website security
  
• Comply with legal obligations
  

When We Share Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including providers that assist with:

• Payment processing
  
• Order fulfillment
  
• Shipping and delivery
  
• Website hosting
  
• Email and SMS communications
  
• Website analytics
  
• Customer support
  
• Business operations
  

These service providers are only permitted to use your information as necessary to perform services on our behalf.

We may also disclose information if required by law or to protect the rights, safety, or property of Puzzles of Color, our customers, or others.

Cookies and Analytics

Like many websites, we use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
  
• Keep your shopping cart active
  
• Understand how visitors use our website
  
• Improve website performance
  
• Measure the effectiveness of our marketing efforts
  

You can manage or disable cookies through your browser settings, although some website features may not function properly.

We may also use analytics and advertising technologies to better understand website performance and improve our marketing. These technologies do not change our commitment not to sell your personal information.

Email and SMS Marketing

If you choose to subscribe, we may send you emails and text messages about new products, promotions, events, and company updates.

We use Mailchimp to manage our email and SMS communications.

You may unsubscribe from marketing emails by clicking the unsubscribe link included in any email. You may also opt out of SMS messages by following the instructions provided in the message or by contacting us.

Even if you opt out of marketing communications, we may still send transactional messages related to your orders or customer account.

Mobile Application

Our mobile application may collect limited information necessary to provide and improve the app experience.

This may include basic device information, app performance data, gameplay activity, and technical diagnostics used to improve functionality and troubleshoot issues.

As additional features become available, this Privacy Policy may be updated to reflect any changes in our data collection or use.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
  
• Request correction of inaccurate information
  
• Request deletion of personal information, subject to applicable legal requirements
  
• Opt out of marketing communications
  
• Request information about how your personal information is used
  

To exercise any of these rights, please contact us using the information below.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. While no method of transmission or storage is completely secure, we continually work to protect the information entrusted to us.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website and services are intended for adults purchasing products for themselves or others. We do not knowingly collect personal information directly from children under the age of 13.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

International Visitors

Our business is operated in the United States. If you access our website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services. When we make material changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Puzzles of Color

Email: info@puzzlesofcolor.com

Website: https://www.puzzlesofcolor.com